Housing Benefit and Council Tax Benefit as In-work Benefits: Claimants' and Advisors' Knowledge, Attitudes and Experiences |
Contents
Introduction | 7 |
Customer awareness and understanding of Housing BenefitCouncil | 15 |
Impact of Housing BenefitCouncil Tax Benefit on customers | 21 |
Copyright | |
2 other sections not shown
Common terms and phrases
administering HB/CTB aspects of HB/CTB authority management staff authority staff aware of HB/CTB awareness and understanding Barriers to claiming Benefit HB)/Council Tax Benefit/Council Tax Benefit benefits system BMRB changes in circumstances Child Tax Credit claimant groups claimant type claiming HB claiming HB/CTB claiming in-work HB/CTB consider HB/CTB Council Tax Benefit couple with children customer awareness Customer understanding decisions to move discuss HB/CTB earnings disregard eligible for HB/CTB employment/claim status encouraging customers extended payments front line staff group discussions HB)/Council Tax Benefit HB/CTB system Housing Benefit HB)/Council Housing Benefit/Council Tax impact of HB/CTB in-work benefit income Jobcentre Plus advisors Jobcentre Plus staff local authority staff London borough Lone Parent Advisors qualitative research receive HB/CTB regarding HB/CTB rent and Council respondents Scottish local authority small Northern district South West city South West district Suggestions for improvements taper rate Tax Benefit CTB Tax Credit topic guides understanding of HB/CTB Verification Framework