books.google.com.au - The man who helped guide the phenomenal success of Gloria Jean's Coffees in Australia unearths 20 priceless keys to catapult you towards your vision. Peter Irvine reveals behind-the-counter stories about the amazing success of this award-winning coffee franchise....as well as other brands, like McDonald's...http://books.google.com.au/books/about/Win_in_Business.html?id=FbSHGgAACAAJ&utm_source=gb-gplus-shareWin in Business