David W. Beskeen has authored or co-authored numerous successful computer books since 1992, including more than 25 titles for Course Technology. He has guided readers in mastering PowerPoint®, Word, Excel, Internet Explorer, Outlook, Windows®, Livemotion and other leading proprietary software packages. An expert in applied technology, Mr. Beskeen has extensive teaching and consulting experience in today's computer technology.
Carol M. Cram is the author of more than 35 textbooks on computer applications, business communications and Internet-related subjects. Ms. Cram was also a long-time faculty member at Capilano College in North Vancouver, where she served as the Convenor of the Executive Support Program and the Program Consultant for Business and Computers in Continuing Education as well as instructor of business and computer-related courses.
Jennifer Duffy is a freelance author who lives and works in New Hampshire. She has been writing leading texts for Course Technology for more than ten years and has authored previous editions of MICROSOFT® WORD ILLUSTRATED for the popular Office series. Ms. Duffy has worked successfully in the business world as a writer, editor and public relations liaison. She combines her strong business knowledge and expertise in Word with exceptional writing skills that ensure the clarity of this and each of her other books.
Lisa Friedrichsen is a professor at Johnson County Community College in Overland Park, Kansas, where she teaches database and web development classes. She also has written several prominent Access, Office and web-related textbooks. Friedrichsen spent a decade at IBM Corp. before becoming a consultant, author and college professor. Combining her extensive industry experience with her passion for teaching, she creates clear, practical presentations. She earned a B.S. in engineering from Iowa State University and an MBA from Drake University.
Ms. Elizabeth Eisner Reding has authored numerous books for Delmar and Course Technology on a variety of software programs, including Adobe® Photoshop, Microsoft® Office, and Microsoft® Publisher. Living in New Mexico with her husband, Ms. Reding spends her free time grilling, water gardening, road and mountain biking, and collecting Southwestern art.
