24/7 Innovation

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McGraw Hill Professional, Sep 10, 2002 - Business & Economics - 256 pages
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As the world's largest management and IT consulting firm, with 65,000 people globally, Accenture is recognized as defining the new consulting market. Serving more than 85 of the Fortune 100 companies, Accenture has been highly regarded for combining services such as strategy and change management along with innovative technology methods. With 24/7 Innovation, one of Accenture's leading consultants show how, in the past, business processes have been thought of as something static, as a series of instructions laid down in manuals to be repeated in exactly the same way every time.

In order for the process-oriented organization of the 21st century to be successful in this age of change, companies need to move into action. Change is occurring so rapidly, especially through the growth of eCommerce, that processes are either going to have to be redesigned at impossibly short intervals, or companies are going to have to think about processes in an entirely different way. 24/7 Innovation shows that superior processes will have to incorporate a built-in ability to thrive on change. The key to excellent processes lies in the ability to inject continuous innovation into process design. It is no longer enough to inject innovation only at the design stage, which leaves the execution as mechanical. Innovation has to be added even while the music itself is being played. But this improvisation is not random. It has to follow certain set rules, as does continuous process innovation.

  

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Contents

PROLOGUE FROM BOXES TO LINES
1
PART 1 Surviving and Thriving in an Age of Change
5
PART 2 The Blueprint
29
PART 3 Making It Happen
171
EPILOGUE LOOKING TO THE FUTURE
239
APPENDIXES
251
Notes
285
Bibliography
289
About the Author
290
Index
291
Copyright

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About the author (2002)

Stephen M. Shapiro leads Accenture's Process Excellence practice in Europe and is a pending partner at Accenture. Within his 14-year career at Accenture, he has worked with more than 20 leading companies including Xerox, UPS, Lucent, and ABB. He was one of the founders of Accenture's Process Excellence practice in 1996 and has been one of the leaders of Accenture's reengineering practice since its inception in 1992. From 1996 to 1999, he was the global head of Process Excellence R&D, working with external thought leaders, including Michael Hammer, Peter Keen, University of Cambridge, to create leading edge capabilities. Within and outside of the firm, he is a recognized thought leader in the area of process. Over the past three years, he has spoken to over 40,000 people at large internal and external events focused on Process and eCommerce. He has recently acknowledged in Bill Gate's book, Business @ the Speed of Thought, for contributing to a chapter on Process and Technology.

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