Managing Health Services: Concepts and PracticeManaging Health Services: Concepts and Practice 2nd edition provides a valuable practice resource for health service management students and managers. While new concepts and strategies of multidisciplinary health service management and leadership have been added, the focus remains on providing comprehensive coverage of management topics and issues faced by health services managers. |
Contents
Chapter | 3 |
How do managers do what they | 6 |
A focus on the organisation | 17 |
The changing role of the health service manager | 25 |
Accountabilities of the health service manager | 33 |
Future expectations for health service managers | 42 |
BRIAN STOFFELL | 51 |
Conclusion | 57 |
Strategy and organisational design in health care | 270 |
Towards integrated service delivery systems | 299 |
Processes for integrating care | 307 |
Using organisational structure to integrate service | 313 |
Conclusion | 322 |
Managing interorganisational contractual arrangements | 326 |
347 | |
Managing quality | 381 |
Forces driving change within Australian health care | 67 |
Balancing the forces for change organisational adaptive strategies | 74 |
Discussion questions | 78 |
PART | 85 |
Strategies for enhancing consumer participation | 98 |
Assessing consumer satisfaction | 106 |
Managing people in the health care industry | 114 |
Working with health teams | 135 |
Leading and managing change | 159 |
Decisionmaking and the health service manager | 181 |
Working with information and knowledge | 206 |
Work design in health care | 245 |
From risk management to clinical governance | 403 |
The place of risk management in management theory | 409 |
Risk management and clinical governance | 415 |
Strategies to implement clinical governance | 422 |
Using research and evaluation in managing health services | 429 |
Appendix Case studies in health services management | 455 |
M TOO F222 2 | 477 |
481 | |
483 | |
490 | |
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Common terms and phrases
achieve activities administration analysis approach areas Australian Health Ministers behaviour benchmarking Canberra chapter clinical governance clinicians complex consumer contract coordination cost culture decision-making decisions effective electronic health records ensure environment ethical evaluation example focus framework functions goals groups health care management health care organisations health care system health information health professionals health sector Health Service Executives health service managers health system hospital human resource identified implementation individual information systems integration internal interorganisational involved issues job design job enrichment knowledge knowledge management leadership learning managerial measures monitoring National Health nurses Online organisation's organisational performance outcomes participation patient planning practice problems programs quality improvement relationships responsibility role skills social South Wales staff stakeholders standards strategic management strategies structure Sydney team members theory total quality management workers workforce
References to this book
Communication Skills Toolkit: Unlocking the Secrets of Tertiary Success Jane Grellier,Veronica Goerke No preview available - 2006 |