Managing Health Services: Concepts and Practice

Front Cover
Elsevier Australia, 2006 - Business & Economics - 496 pages
Managing Health Services: Concepts and Practice 2nd edition provides a valuable practice resource for health service management students and managers. While new concepts and strategies of multidisciplinary health service management and leadership have been added, the focus remains on providing comprehensive coverage of management topics and issues faced by health services managers.
 

Contents

Chapter
3
How do managers do what they
6
A focus on the organisation
17
The changing role of the health service manager
25
Accountabilities of the health service manager
33
Future expectations for health service managers
42
BRIAN STOFFELL
51
Conclusion
57
Strategy and organisational design in health care
270
Towards integrated service delivery systems
299
Processes for integrating care
307
Using organisational structure to integrate service
313
Conclusion
322
Managing interorganisational contractual arrangements
326
PART FIVE IMPROVING ORGANISATIONAL PERFORMANCE
347
Managing quality
381

Forces driving change within Australian health care
67
Balancing the forces for change organisational adaptive strategies
74
Discussion questions
78
PART
85
Strategies for enhancing consumer participation
98
Assessing consumer satisfaction
106
Managing people in the health care industry
114
Working with health teams
135
Leading and managing change
159
Decisionmaking and the health service manager
181
Working with information and knowledge
206
Work design in health care
245
From risk management to clinical governance
403
The place of risk management in management theory
409
Risk management and clinical governance
415
Strategies to implement clinical governance
422
Using research and evaluation in managing health services
429
Appendix Case studies in health services management
455
M TOO F222 2
477
INDEX
481
17
483
36
490
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