Business Coaching International investigates the significance, meaning and structure of the coaching intervention within the coach-client conversation, and takes a look at what ...

Giving effective feedback is one of the key skills a trainer must master in order to maximize the effect of training and development. With detailed advice on providing the wide ...

This new edition is revised to take account of the new, more flexible, options for NVQ candidates. It is illustrated with cartoons, written in a clear and down-to-earth style ...