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| Unleashing Excellence by Dennis Snow, Teri Yanovitch - 2009 - 256 pages |
| Up Close & Personal? by P. R. et al Gamble, Merlin Stone, Neil Woodcock, Bryan Foss - 2006 - 428 pages |
| Up the loyalty ladder by Murray Raphel, Neil Raphel - 1995 - 289 pages |
| Value Above Cost by Donald E. Sexton - 2009 - 368 pages |
| Value added customer service by Thomas P. Reilly - 1995 - 70 pages |
| Value-added customer service by Tom Reilly - 1996 - 149 pages |
| Value-directed management by Bernard Arogyaswamy, Ronald Simmons - 1993 - 230 pages |
| Virtanza by Debbie Holzkamp - 2012 |
| Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay by Ernan Roman - 2010 - 272 pages |
| Voices Into Choices by Gary Burchill, Christina Hepner Brodie - 1997 - 430 pages |
| Wake Up Your Call Center by Rosanne D'Ausilio - 2005 - 212 pages |
| Warranties by James R. Brennan - 1994 - 341 pages |
| We First by Simon Mainwaring - 2011 - 256 pages |
| What Clients Love by Harry Beckwith - 2003 |
| What customers like about you by David Freemantle - 1998 - 304 pages |
| What Customers Really Want by Scott McKain - 2006 - 195 pages |
| What customers value most by Stanley A. Brown - 1995 - 304 pages |
| What Customers Want by Anthony W. Ulwick, Jacob Teitelbaum - 2005 - 336 pages |
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| What to Say to a Porcupine by Richard S. Gallagher - 2008 - 128 pages |
| What you should know about customer relations by Arthur W. Einstein - 1966 - 86 pages |
| What's Keeping Your Customers Up at Night? by Steven Cody, Richard Harte - 2003 - 171 pages |
| What's Keeping Your Customers Up at Night? by Steven Cody, Richard Harte - 2003 - 171 pages |
| What's the Secret by John R. DiJulius - 2011 - 336 pages |
| What's the Secret by John R. DiJulius - 2008 - 336 pages |
| What's the Secret by John R. DiJulius - 2008 - 240 pages |
| What's the Secret by John R. DiJulius - 2008 - 336 pages |
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| Why CRM Doesn't Work by Frederick Newell - 2010 - 263 pages |
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| Why CRM Doesn't Work by Frederick Newell - 2003 - 263 pages |
| Why People Don't Buy Things by Harry Washburn, Kim Wallace - 1999 - 198 pages |
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| Why Service Stinks...and Exactly What to Do About It! by T. scott Gross - 2003 - 229 pages |
| Why Should Someone Do Business With You by Sam Geist - 1997 - 317 pages |
| Wide-angle vision by Wayne C. Burkan - 1996 - 275 pages |
| Willie's Way by Phillip Van Hooser - 2005 - 208 pages |
| Willie's Way by Phillip Van Hooser - 2005 - 208 pages |
| Willie: Chofer y profesor by Phillip Van Hooser - 2007 - 208 pages |
| Winning and keeping industrial customers by Barbara B. Jackson, Barbara Bund - 1985 - 195 pages |
| Winning and keeping industrial customers by Barbara B. Jackson, Barbara Bund - 1985 - 195 pages |
| Winning the Customer: Turn Consumers Into Fans and Get Them to Spend More by Lou Imbriano, Elizabeth King - 2011 - 256 pages |
| Winning ways by Jacques Horovitz - 1990 - 143 pages |
| Winning ways by Jacques Horovitz - 1990 - 143 pages |
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| Winning With the Customer from Hell by Shaun Belding - 2004 - 180 pages |
| Wired and Dangerous by Chip R. Bell, John R. Patterson - 2011 - 224 pages |
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| Wooing Customers Back by Mark Holmes - 1996 - 128 pages |
| Work $marter, not harder! by Jim Sullivan, Philip Roberts - 1994 - 110 pages |
| Working the night shift by Reena Patel - 2010 - 191 pages |
| Working the Night Shift by Reena Patel - 2010 - 191 pages |
| Working the Night Shift by Reena Patel - 2010 - 191 pages |
| World-class customer satisfaction by Jonathan D. Barsky - 1995 - 229 pages |
| Wow! That's What I Call Service! by Don Hales, Derek Williams - 2007 - 296 pages |
| You and customer relations by Elwood N. Chapman - 1985 - 39 pages |
| You can't lose if the customer wins by Ronald A. Nykiel - 1994 - 132 pages |
| You Deserve the Best by Eugene R. Carrubba, Mark E. Snyder - 1993 - 280 pages |
| Your Call Is (Not That) Important to Us by Emily Yellin - 2009 - 291 pages |
| Your Call Is (Not That) Important to Us by Emily Yellin - 2009 - 320 pages |
| Your customer system by Daniel R. Price - 2001 - 136 pages |
| ZenWise Selling by Lee Godden - 2004 - 224 pages |
| ZenWise Selling by Lee Godden - 2004 - 224 pages |
| Zero Time by Raymond Tzuu-Yau Yeh, Keri Pearlson, George Kozmetsky - 2000 - 270 pages |
| !Wow! by Performance Research Associates, John Bush - 2009 - 220 pages |
| "I'm First" by Linda Silverman Goldzimer, Gregory L. Beckmann - 1991 - 233 pages |
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