BooksSitemapBusiness & EconomicsCustomer Service
1994 American customer satisfaction index baseline report : - 1994
2005 IEEE International Conference on Service Operations and Logistics, and Informatics by IEEE ITSS., Guo jia zi ran ke xue ji jin wei yuan hui, Zhongguo ke xue yuan, Qing hua da xue (Beijing, China) - 2005 - 1168 pages
A Consumer's guide to hospitals by Indiana State Board of Health. Bureau of Policy Development - 1988 - 327 pages
A handbook for good customer relations by Dun and Bradstreet, inc. Business Education Division - 1970 - 161 pages
A manager's guide for action planning by United States. Dept. of Education - 2000 - 47 pages
A manager's guide for action planning by United States. Dept. of Education - 2000 - 12 pages
A queueing model for a multi-server and multi-class customer system by Seuck-Cheun Yoo - 1989 - 186 pages
Acquisition channels and price discrimination in a customer equity framework by Julian Villanueva - 2003 - 414 pages
Actual factual thoughts by Ed Vogel - 2004 - 144 pages
AMA handbook for customer satisfaction by Alan F. Dutka - 1995 - 231 pages
An antitrust analysis of bundled loyalty discounts by Patrick Greenlee, David Reitman, David Summer Sibley, United States. Dept. of Justice. Antitrust Division - 2004 - 28 pages
An integrated process model of objective and subjective career success among call center employees by P. Monique Valcour - 2003 - 184 pages
Analysis of employee turnover and job performance for call center representatives by Anthony J. Adorno, John F. Binning, Human Resource Group - 1999 - 122 pages
Availability and cost of credit for small businesses by P. Angelini, R. Di Salvo, G. Ferri, Princeton University. Dept. of Economics - 1994 - 30 pages
Banishing bureaucracy by David Osborne, Peter Plastrik - 1998 - 397 pages
Be our guest by Disney Institute, Michael D. Eisner - 2001 - 206 pages
Blair House papers by National Performance Review (U.S.), Bill Clinton, Albert Gore - 1997 - 43 pages
Business 2000 by Career Solutions Training Group - 2001 - 163 pages
Capabilities for forging customer relationships by George S. Day - 2000 - 33 pages
Client satisfaction by Dru Scott Decker, American Veterinary Medical Association - 2000 - 112 pages
Client satisfaction by Dru Scott, American Veterinary Medical Association - 1991 - 112 pages
Client service charter by Tanzania. Civil Service Dept - 2001 - 28 pages
Communicating with industrial customers by Jakki Mohr, Marketing Science Institute. Conference - 1989 - 19 pages
Communication and the quality of service provided by Yannick Haene, Martin Baer, International Social Security Association. General Assembly, International Social Security Association. Permanent Committee on Administrative Management, Organization and Methods - 1996 - 95 pages
Consumer durables by Massachusetts Institute of Technology. Center for Policy Alternatives, National Science Foundation (U.S.) - 1976 - 200 pages
Contact : a Guide to Developing Effective Call Centre Skills by Jack A. Green - 2000 - 228 pages
Continuing concerns over imported pharmaceuticals by United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Oversight and Investigations - 2001 - 191 pages
Continuing concerns over imported pharmaceuticals by United States. Congress. House. Committee on Energy and Commerce. Subcommittee on Oversight and Investigations - 2001 - 191 pages
Contributions Agency Customer Satisfaction Survey 1993: Appendices by Rachel Craig, Melina Adamou, Rosemary Ford, Dorothy Powell, Great Britain. Dept. of Social Security, Great Britain. Contributions Agency - 1994
Creating logistics value by Robert A. Novack, C. John Langley, Lloyd M. Rinehart - 1995 - 259 pages
CRM--the right way - 2005 - 61 pages
Custom made by Sheila Buff - 1990 - 191 pages
Customer expectations management and optimal firm behavior for new products by Praveen K. Kopalle, Donald R. Lehmann - 2002 - 37 pages
Customer response and information systems by Jon Anton, T. Richard Bennett, Richard Widdows - 1991 - 306 pages
Customer service by United States. General Accounting Office - 2000 - 39 pages
Customer service by United States. Dept. of Agriculture - 1996 - 6 pages
Customer service by Bernard J. La Londe, Martha C. Cooper, Thomas G. Noordewier, Council of Logistics Management (U.S.) - 1988 - 162 pages
Customer service as essential corporate strategy by Eberhard Eugen Scheuing - 1991 - 164 pages
Customer service employees and discretionary service behavior by Donna Blancero, Scott A. Johnson - 1997 - 44 pages
Customer service excellence by S. B. Nageswara Rao, C. V. Madhavi - 2004 - 477 pages
Customer service excellence by John F. Kennedy School of Government. Strategic Computing and Telecommunications in the Public Sector Program - 1994 - 23 pages
Customer service standards by United States. Dept. of Labor. Pension and Welfare Benefits Administration - 1998 - 15 pages
Customer services directory by United States Postal Service - 1983 - 31 pages
Customer services national telephone directory by United States Postal Service - 1984
Defying the limits by Montgomery Research, Inc, Andersen Consulting - 2000 - 430 pages
Developing new accounts by Douglas P. Gould, United States. Small Business Administration. Management Assistance Division. Support Services Section - 1982 - 6 pages
Dimensional® selling by V. Ralph Buzzotta, Robert Eugene Lefton - 2000 - 252 pages
Distribution strategy by Cindy Estis Green, Maureen O'Hanlon, Suzanne D. Cook, Travel Industry Association of America - 2006 - 20 pages
Effects of critical incidents on consumer satisfaction by Margareta Friman, Göteborgs universitet. Psykologiska institutionen - 2000 - 134 pages
Emotional labor in the service economy by Ronnie J. Steinberg, Deborah M. Figart, American Academy of Political and Social Science - 1999 - 230 pages
Enemy within by Richard W. Buchanan - 1996 - 249 pages
Enterprise one-to-one by Don Peppers, Martha Rogers - 1998 - 436 pages
Evaluation of traveler service problems by RMC, inc, United States. Transportation Programs Bureau. Office of Facilitation, United States. Dept. of Transportation. Office of Consumer Affairs - 1972 - 70 pages
Explaining the attacker's advantage by Clayton M. Christensen, Richard S. Rosenbloom - 1993 - 34 pages
Extending social learning theories to collectivist cultures by Michelle M. Najjar, John W. Boudreau - 1996 - 118 pages
Federal emergency management agency customer service course by United States. Federal Emergency Management Agency - 2000
Federal Emergency Management Agency customer service course by United States. Federal Emergency Management Agency - 2000
For those who serve the public face to face by California Governor's Committee for Employment of Disabled Persons, California. Employment Development Dept - 1990 - 6 pages
For those who serve the public face to face by California. Employment Development Dept, California Governor's Committee for Employment of the Handicapped - 1984 - 1 pages
How taxpayer satisfaction with IRS's handling of problem inquiries could be increased by United States. General Accounting Office - 1979 - 51 pages
How to improve sales management - 1973 - 168 pages
Identifying the contribution of financial and non-financial measures in value creation by Eric Gardner Moore, Claes Fornell, James Ronald Taylor - 1999 - 228 pages
Implementing the marketing concept one employee at a time by Chris T. Allen, Edward F. McQuarrie, Terri Feldman Barr, Marketing Science Institute - 1998 - 29 pages
Information for consumers - 1973 - 48 pages
International Transit Studies Program by Margaret C. Mullins, United States. Federal Transit Administration, Transit Cooperative Research Program, National Research Council (U.S.). Transportation Research Board - 2004 - 26 pages
International Transit Studies Program by Margaret C. Mullins, United States. Federal Transit Administration, International Transit Studies Program, Transit Cooperative Research Program, National Research Council (U.S.). Transportation Research Board, Eno Transportation Foundation - 2003 - 26 pages
International Transit Studies Program by Kathryn Harrington-Hughes, United States. Federal Transit Administration, Transit Cooperative Research Program, National Research Council (U.S.). Transportation Research Board, Eno Transportation Foundation - 2002 - 29 pages
International Transit Studies Program by Kathryn Harrington-Hughes, United States. Federal Transit Administration, Transit Cooperative Research Program, National Research Council (U.S.). Transportation Research Board, Eno Transportation Foundation - 2002 - 31 pages
Into the mystic by Michael O'Donnell - 1996 - 52 pages
It's not my department! by Peter Glen - 1990 - 241 pages
Keeping customers in good times and bad by Ronald A. Nykiel - 1993 - 158 pages
La administración al servicio del público by Organización de Cooperación y Desarrollo Económico - 1991 - 268 pages
Le sens du travail by Fabienne Hanique - 2004 - 300 pages
Lip service by Hal B. Becker - 2001 - 258 pages
Magnetic service by Chip R. Bell, Bilijack R. Bell - 2003 - 169 pages
Management by Warren Richard Plunkett, Raymond F. Attner - 1997 - 760 pages
Managing consumer complaints by U.S. Office of Consumer Affairs - 1992 - 16 pages
Managing consumer complaints by U.S. Office of Consumer Affairs - 1992 - 16 pages
Mind your own business! by Murray Raphel, Neil Raphel - 1989 - 191 pages
More for your money by National Union of Public and General Employees - 1993 - 55 pages
Navy customer service manual by Edward L. Prater, Naval Education and Training Program Management Support Activity (U.S.) - 1993
Navy customer service manual by Naval Education and Training Program Management Support Activity (U.S.) - 1989 - 97 pages
Navy customer service manual by United States. Naval Education and Training Command - 1978 - 72 pages
Partnerships in providing customer service by Bernard J. La Londe, Martha C. Cooper, Council of Logistics Management (U.S.) - 1989 - 139 pages
Patent strategic plan by United States. Patent and Trademark Office - 1997 - 15 pages
Personal selling by Rolph E. Anderson, Alan J. Dubinsky - 2004 - 504 pages
Perspectives in quality by Thomas J. Billesbach - 1994 - 214 pages
Producing the customer relations workshop for business by U.S. Office of Consumer Affairs - 1982 - 114 pages
Product policy for consumer goods companies - 1976 - 190 pages
Psychological contracts, OCB and customer service by Donna Blancero, Scott A. Johnson, C. Lakshman - 1995 - 35 pages
Public hearing on subject: closure of unemployment insurance call center in Manhattan by New York (State). Legislature. Assembly. Standing Committee on Labor, Susan V. John, Peter Abbate, New York (State). Legislature. Assembly. Committee on Governmental Employees - 2005 - 364 pages
Putting customers first by United States. Environmental Protection Agency. Office of Policy, Planning, and Evaluation - 1995 - 28 pages
Putting customers first, 1997 by National Performance Review (U.S.), Bill Clinton, Albert Gore, United States. Executive Office of the President - 1997 - 21 pages
Quality by Lynda King Taylor - 1992 - 290 pages
Quality and customer service by Michael Guiry, Marketing Science Institute - 1989 - 28 pages
Quality of service by Australia. Bureau of Transport and Communications Economics - 1992 - 107 pages
Quality services by Canada. Treasury Board. Planning and Communications Directorate - 1995 - 19 pages
Racial similarity as a factor in salesman-customer interaction by Robert H. Collins - 1973 - 290 pages
Reinvention's next steps by National Performance Review (U.S.), Albert Gore - 1996 - 42 pages
Relationship marketing - 2005
Relationship marketing by Jagdish N. Sheth, Atul Parvatiyar, Roberto C. Goizueta Business School. Center for Relationship Marketing - 1994 - 428 pages
Relationship marketing with consumers from a total channel system perspective by Soo Jin Lee - 2001 - 261 pages
Sandwich preparation by Ser-Vo-Tel Institute - 1974 - 124 pages
Seminar on the Ideal Product, the Ideal Customer, the Ideal Company? by Esomar - 1993 - 244 pages
Service quality in practice by John A. Murphy, Tony Farmar - 1993 - 230 pages
Service solutions - 1990 - 122 pages
Service to the public by Great Britain. Office of the Minister for the Civil Service - 1988 - 31 pages
Service where it counts by David E. Reed - 2008 - 75 pages
Service work in the information age by Lisa M. Moynihan - 2002 - 340 pages
Serving the American public by National Performance Review (U.S.), Albert Gore - 1997 - 37 pages
Serving the American public by National Performance Review (U.S.), Albert Gore - 1997 - 50 pages
Serving the American public by National Performance Review (U.S.), Albert Gore - 1997 - 37 pages
Setting customer service standards by Carol A. Singer, National Agricultural Library (U.S.) - 1994 - 29 pages
Sevenhundred plus acre tract near Linden by Rosser H. Payne, American Institute of Planners - 1979 - 296 pages
Small orders: problems and solutions by National Industrial Conference Board, Earl L. Bailey - 1960 - 36 pages
Social And Cultural History Of Ancient India by Dr. Rajkumar - 2007 - 280 pages
State agency use of customer satisfaction surveys by Minnesota. Legislature. Office of the Legislative Auditor. Program Evaluation Division - 1995 - 100 pages
Strategies for international industrial marketing - 1989 - 310 pages
Telephone courtesy & client service by Lloyd C. Finch, American Veterinary Medical Association - 1999 - 64 pages
Telephone courtesy & client service by Lloyd C. Finch, American Veterinary Medical Association - 1987 - 64 pages
Ten lessons for improving service quality by Leonard L. Berry, A. Parasuraman, Valarie A. Zeithaml - 1993 - 25 pages
Tenants or guests, brokers or clients, vendors or partners by Mike Lipsey, Karen Poirier, Rusty Fischer - 2004 - 192 pages
The $100,000 practice and how to build it by Robert P. Levoy - 1966 - 190 pages
The customer comes first with HUD by United States. Dept. of Housing and Urban Development. Office of Departmental Operations and Coordination - 1996 - 53 pages
The customer is the business by Ernest Charles Miller - 1965 - 44 pages
The customer signs your pay check by Frank Cooper - 1984 - 103 pages
The Difficult customers club - 1985 - 54 pages
The expert consumer by Kenneth Eisenberger - 1977 - 396 pages
The meaning and uses of customer service in industrial products markets by Myroslaw J. Kyj - 1984 - 770 pages
The organizational image technique by Michael Louis McManus - 1975 - 516 pages
The patient-centred dental practice by Philip Newsome - 2001 - 71 pages
The power of service by Petra Marquart - 1998 - 348 pages
The QFD book by Lawrence R. Guinta, Nancy C. Praizler - 1993 - 124 pages
The relative importance of organizational service culture factors in the lodging industry by Daniel J. Mount - 1995 - 468 pages
The restaurant server's guide to quality customer service by William B. Martin - 1987 - 71 pages
Three essays in modeling customer retention by Zainab Jamal - 2006 - 318 pages
Understanding and meeting consumerism's challenges by Harvard Business Review - 1974 - 161 pages
Working in new ways by American Electronics Association. Workforce Skills Project - 1996
Working in new ways by American Electronics Association. Workforce Skills Project - 1996
World-class courtesy by National Performance Review (U.S.), Albert Gore - 1997 - 35 pages
World-class courtesy by National Performance Review (U.S.), Albert Gore - 1997 - 35 pages
(Not) hanging on the telephone by Sue Fernie, David H.. Metcalf - 1998 - 41 pages
Товары длительного пользования by Арсений Борисович Фельдман - 1989 - 174 pages
あなたのお客さんになりたい! by 中谷彰宏 - 1998 - 185 pages
フィッシュ!実践篇 by スティーヴン・C・ランディン - 2002 - 234 pages