Business Process Mapping: A Guide to Best Practice

Front Cover
Writescope Publishers, 2011 - Flow charts - 238 pages
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Contents

Publishers Note 10
23
What Is Business Process Mapping? 45
27
Process thinking and process mapping
29
Business Process Management activities
31
Business process capability indicators
35
Figure
36
Process mapping and the BPM Life Cycle
38
Business process Lifecycle
39
What is a process?
46
Figure
48
Principles of process change 76
49
Straddling lanes 137
143
Faulty see and see also referencing methods 131
144
Incorrect multiple decision inputs
145
Modelling Strategies 187
146
Index
229

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