How to Analyze Talk in Institutional Settings: A Casebook of Methods

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Alec McHoul, Mark Rapley
A&C Black, 2001 - Language Arts & Disciplines - 239 pages
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Three approaches to analyzing institutional talk are introduced by internationally-recognized experts: Conversation Analysis, Discursive Psychology and Critical Discourse Analysis. The main section of the book ("Applications") illustrates these approaches by taking the reader through the process of analysis in such instances as how pilots talk in aircraft cockpits, how computer helpdesks work and how political speeches are constructed. Finally, the book opens up some theoretical and methodological controversies that occupy practitioners today. In this way, readers are introduced to the most recent ways of seeing how talk is critical to making the modern world work.
 

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Contents

Discursive psychology
12
Critical discourse analysis
25
calls to a software
41
pilots
57
Reporting a service request
72
Applying membership categorization analysis to chatroom talk
86
Whose personality is it anyway? The production of personality
113
using historical narratives
135
psychiatric diagnosis as
159
the case
183
theory method and practice
196
References
219
Index
235
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About the author (2001)

Alec McHoul is Professor in the School of Communication and Cultural Studies at Murdoch University, Australia. Mark Rapley is Senior Lecturer in Psychology at Murdoch University, Australia Alec McHoul is Professor in the School of Communication and Cultural Studies at Murdoch University, Australia. Mark Rapley is Senior Lecturer in Psychology at Murdoch University, Australia

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