Knowledge Retention: Strategies and SolutionsAs baby boomers approach retirement age and the work patterns of younger workers constantly change, many organizations worldwide are experiencing a far-reaching knowledge bleed. Therefore, it is imperative that organizations find ways to best leverage and retain that vital knowledge before workers leave the organization and attrition occurs |
Contents
| 1 | |
Chapter 2 Determining Critical AtRisk Knowledge | 7 |
Chapter 3 EasytoAccomplish Knowledge Retention Techniques | 15 |
Chapter 4 Developing a Knowledge Retention Framework | 25 |
Learning from Others | 41 |
Chapter 6 Calculating the Loss of Knowledge | 55 |
Chapter 7 Using Organizational Network Analysis to Inform Knowledge Retention Efforts | 63 |
Knowledge Harvesting during the Big Crew Change | 73 |
Chapter 9 The Aerospace Corporation Case Study | 87 |
The Future | 115 |
Index | 121 |
Back cover | 127 |
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Common terms and phrases
1st choice 2nd choice activities Aeropedia Aerospace Corporation approach blogs central connector Chevron collaboration communities of practice company’s competencies critical knowledge decision edge organizations electronic employees example expertise Facebook flows in edge his/her human capital identify individuals institutional repository internal interviews intranet ISBN knowl knowledge capture knowledge flows Knowledge Harvesting knowledge loss knowledge management knowledge retention efforts knowledge retention program knowledge retention strategy lessons learned systems Liebowitz mentees Mission Assurance modules and functionality names and organizations NASA network analysis ODIG-AUD online communities organization’s organizational Organizational Network Analysis performance person podcasts q q q q q questions regarding your program relationship knowledge reports retirement role share knowledge social network staff stakeholders strategic tacit knowledge transfer tion types of knowledge typically users Value network analysis wiki workforce write the names