Measuring the Impact of Volunteers: A Balanced and Strategic Approach

Front Cover

Measuring the Impact of Volunteers: A Balanced and Strategic Approach focuses on the long-accepted principle that simply counting “heads” and hours served does NOT give a full picture of the value of volunteer engagement in an organization. The authors adapt the concepts of the “balanced scorecard” performance measurement tool (developed by Kaplan and Norton in the 1990s) to the needs and challenges of volunteer resources management, creating a unique Volunteer Resources Balanced Scorecard (VRBSc).  What results is a method for evaluating and planning a volunteer engagement strategy that aligns with the priorities and goals of the organization and the needs of its clients. 

As a planning tool, the VRBSc helps leaders of volunteers ensure that volunteer service is in sync with the overall goals of the organization. As an evaluation tool, the VRBSc allows decision makers to take an honest look at all aspects of volunteer involvement, balancing four different perspectives that, together, lead to success. Directors of volunteer resources can assess where volunteers are having the most impact and what they should be doing next. As a reporting tool, the VRBSc shows progress and achievements to stakeholders in concrete ways that are meaningful to them.

Using illustrations, worksheets, and a comprehensive appendix including survey tools, this book takes readers step by step through the process of creating and using their own VRBSc. Readers will: 

• See how traditional measurement tools for volunteer engagement do not effectively demonstrate the value and extent of volunteer service

• Follow the evolution of the balanced scorecard concept from businesses, to nonprofits, and now to volunteer resources

• Develop their own Volunteer Resources Balanced Scorecard

• Write meaningful reports that spark action from organization leaders 


What people are saying - Write a review

We haven't found any reviews in the usual places.


Problems with Traditional Measurement Tools for Volunteer
Aligning with the Vision Mission and Strategic Plan of Your
An Introduction to the Balanced Scorecard Measurement Tool
Creating a Balanced Scorecard for Volunteer Resources
Creating Your Volunteer Resources Balanced Scorecard
Developing Significant Indicators for Your Scorecard
Gathering Data for Your Scorecard
Reporting Back to Your Organization
Putting the Volunteer Resources Balanced Scorecard into Practice
The Big Picture
Ontarios Standardized Volunteer Opinion Survey

Common terms and phrases

About the author (2016)

Dissatisfied with traditional measurements of and reports about volunteer service, colleagues Christine Burych, Alison Caird, Joanne Fine Schwebel, Michael Fliess, and Heather Hardie formed a working group to address the need for a standard way to measure the impact of volunteer involvement from a balanced perspective like that of their organizations. The authors have a combined ninety years of experience in volunteer and nonprofit management in the Canadian healthcare sector, where they created and successful proved their Volunteer Resources Balanced Scorecard process. 

Bibliographic information