News Ombudsmen in North America: Assessing an Experiment in Social Responsibility

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Greenwood Publishing Group, 2003 - Language Arts & Disciplines - 167 pages

This book offers the most comprehensive look to date at the effort of about forty U.S. media organizations to make themselves more accountable. Nemeth provides a critical assessment of the ombudsmen's work from the ombudsmen themselves, their editors, media critics, and scholars.

 

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Contents

The Case for News Ombudsmen as Agents of Media Accountability
1
A Short History of Ombudsmen
21
A Snapshot of News Ombudsmen and Their Work
35
The News Ombudsman as Internal and External Critic at the Washington Post
43
The News Ombudsman as Complaint ManagerWeekly Columnist at the Sacramento Bee
63
Two Approaches to News Ombudsmanship in the Twin Cities
73
The Evolution of the First Modern News Ombudsman Program in Louisville
85
The Evolution of the Readers Advocate at the St Louis PostDispatch
99
The Use of News Ombudsmen by Small and Midsized Newspapers
113
The Use of News Ombudsmen in Electronic Media
127
The Future of News Ombudsmen and Media Accountability
141
Select Bibliography
151
Index
157
Copyright

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About the author (2003)

NEIL NEMETH is Assistant Professor of Communication, Purdue University Calumet, Hammond, Indiana.

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