USM and The APEX Journey: Governance, Performance, Human Resources and Service Quality (Penerbit USM)

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Ishak Ismail, Hasnah Haron, Malliga Marimuthu
Penerbit USM, 2013 - Electronic books - 107 pages

 This book presents study of AURA-Governance which was conducted in 2011. It highlights the readiness of the Universiti Sains Malaysia’s community to gear up to the expectation of quality of APEX in terms of (1) governance, (2) performance, (3) human resources, and (4) service quality during the APEX period. This research is a follow-up study of the pre-APEX transformation process study which was documented as a book entitled Excellence and Sustainability USM and the APEX Journey, Volume 1: The Road Ahead. In this book, the research findings are reported in four separate sections and the data presented in well-built graph, chart and table to ease understanding of the readers.

 

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Contents

LIST OF FIGURES
ABBREVIATIONS
GOVERNANCE OF TOP MANAGEMENT DURING
PERFORMANCE OF ACADEMIC AND ADMINISTRATIVE
improvement
COMPETENCY OF ACADEMIC AND ADMINISTRATIVE
administrative staff
APPENDICES
Academic Staff Survey
Administrative Staff Survey
REFERENCES
INDEX
Copyright

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