Out of the Crisis

Front Cover
Cambridge University Press, 1986 - Business & Economics - 507 pages
This book looks at two of the central issues - quality control and productivity - facing industry (whether manufacturing or service industry) and considers the practical responses that management should take. Dr Deming has had a major role in establishing statistical techniques of quality control, and is widely recognised by the Japanese for his work in helping them achieve their enviable reputation for high quality goods. The book provides a full account of the author's fresh thinking on the primacy of improving quality, productivity, and competitive position, and of the key role of management in that achievement. It is not another manual of techniques, however - the emphasis throughout is to provide a better understanding of the causes of the distinct problems of industry in the United States, Britain, and elsewhere and how these problems can be resolved.

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This book is a must for anyone wanting to understand what has happened to American industry. Our market conditions have made some of his principles unattainable, which might account for the decline of our industrial base. The book is equally instructive concerning what's happened to the financial markets. 

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This is the classic work by Dr. Deming. It is directed at management and includes his fourteen points for management and seven deadly (management) diseases. Anyone who works in the quality field should read Deming's works.
Why only three stars? It is not easy to read at times and it is even harder to know how to apply some of what Dr. Deming said. I believe that The Deming Management Method by Mary Walton is much easier to read. Actually, a number of books about Deming are easier to assimilate than this. Remember that Dr. Deming was 86 at the time of the publication of this book. His mind was still sharp, but he was not the most patient of people at that time. I believe it shows in his writing.

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