books.google.com.au - The 5th Edition of this classic text presents a user-friendly resource for practicing negotiators and a ready reference for courses in crisis management in criminal justice, psychology, and criminology programs. The new edition has added summary bullet points for easy reference when negotiators are in...https://books.google.com.au/books/about/Crisis_Negotiations.html?id=5XsTAAAAQBAJ&utm_source=gb-gplus-shareCrisis Negotiations
