Crucial Conversations Tools for Talking When Stakes Are High, Second EditionLearn to communicate best when it matters most; 16 exclusive videos demonstrating crucial conversation techniques show you how! The classic guide to conversing in high-impact situations, Crucial Conversations helps you get constructive results when emotions run high and opinions vary, in the workplace and beyond. It explains how to:
The exclusive videos illustrate the effectiveness of the crucial conversations method. These clips feature crucial conversation techniques in action, through case studies, reader stories, and interviews with the authors. |
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Common terms and phrases
agree Al Switzler angry avoid become defensive behavior believe better boss brain brown trout build safety clever stories commitment Contrasting coworker create crucial conversations Danger Point deal decide decision dialogue principles dialogue skills discussion emotions example explore facts feedback Fool's Choice goal Greta Groundhog Day happen Helpless Stories Here's hurt ideas important insulting issue Joseph Grenny Jotham Kerry Patterson Kevin key performance indicators Learn to Look listen Louis loved Maria motives move Mutual Purpose okay opinions Path to Action pool of meaning problem question realize relationship respond restore safety risk Ron McMillan safe share silence and violence silence or violence simply Solution someone Sometimes speak spouse started step strategy Style Under Stress suggested talk tell things topic tough turn ugly upset views Villain Stories watch WENDY wrong YEAH you’re Yvonne