24/7 Innovation: A Blueprint for Surviving and Thriving in an Age of Change

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McGraw-Hill, 2002 - Business & Economics - 294 pages
This text shows how, in the past, business processes have been thought of as something static, as a series of instructions laid down in manuals to be repeated exactly the same way every time. In order for the process-orientated organization of the 21st century to be successful in this area of change, companies need to move into action.

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About the author (2002)

STEVEN M. SHAPIRO, PhD, is a Clinical Supervisor and a Counseling Psychologist at Johns Hopkins Bayview Medical Center's Community Psychiatry Program, which provides community-based mental health services to indigent children and families in the Baltimore area. A former health and social issues journalist, who worked in that role for the American Medical Association and publications including Science Digest magazine, Shapiro has focused his writings on how to motivate people to choose healther behaviors. His many awards in journalism include the American College of Emergency Physicians Award of Excellence, the American Heart Association Howard W. Blakeslee Journalism Award, and a National Headliner Award for Outstanding News Reporting.

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