Attitudes In and Around Organizations, Volume 9How do the attitudes people bring with them to the workplace-attitudinal baggage-affect thoughts, feelings, and actions in organizations? How are the attitudes of those outside an organization (stockholders, customers, suppliers, government officials, and the public-at-large) affected by the organization? Attitudes In and Around Organizations provides a concise summary of what we know about attitudes and suggests what we might discover by adopting novel means, both conceptual and methodological, for studying attitudes in and around organizations. Arthur P. Brief provides an overview of the job satisfaction literature, including a redefinition of job satisfaction. In addition, he examines the various means by which attitudes have been measured, attitude formation and change, and the resistance of attitudes to change efforts. Groups whose attitudes are organizationally relevant (customers, for example) are examined in order to illustrate how organizations affect the attitudes of people beyond their boundaries and to determine how organizations can influence salient attitudes in their environments. The concluding chapter offers the reader a view of the future and suggests ideas for future research. Students, researchers, consultants, and organizational decision makers will find this a relevant, engaging, and thought-provoking resource. |
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Page 43
... workers perform better than organizations whose workers are less satisfied . Because I have introduced the idea of aggregating satisfaction earlier in this chapter , the tricky part of the proposition is the meaning of organizational ...
... workers perform better than organizations whose workers are less satisfied . Because I have introduced the idea of aggregating satisfaction earlier in this chapter , the tricky part of the proposition is the meaning of organizational ...
Page 162
... workers to express positive emotions to customers , it should be anticipated that at least sometimes , workers ' true feelings will leak through and be interpreted accurately by customers . This conclusion is in line with Rafaeli and ...
... workers to express positive emotions to customers , it should be anticipated that at least sometimes , workers ' true feelings will leak through and be interpreted accurately by customers . This conclusion is in line with Rafaeli and ...
Page 176
... workers saw their jobs disappear during the 1980s ; toward the end of that period , job loss was higher among older and more educated workers ( Farber , 1993 ) . Consistent with this , Cappelli and O'Shaughnessy ( 1995 ) reported that ...
... workers saw their jobs disappear during the 1980s ; toward the end of that period , job loss was higher among older and more educated workers ( Farber , 1993 ) . Consistent with this , Cappelli and O'Shaughnessy ( 1995 ) reported that ...
Contents
Much Ado About Something | 1 |
A Little of This A Little of That | 49 |
References | 185 |
Copyright | |
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Academic Press Academy of Management Ajzen Applied Psychology approach attitude change attitude formation attitude object attitude-behavior attributes B. M. Staw Blacks Brief Cacioppo chapter cognitive component component of job conceptual consistent context contextual performance customer satisfaction discrimination dispositional Dovidio emotional emotional contagion empirical employees Equity theory evaluative evidence example Experimental Social Psychology facets Fazio feelings Fishbein function Gaertner Hillsdale Hulin illusory correlation individual influence intergroup Isen job attitudes job characteristics model job satisfaction Journal of Applied Journal of Personality Katz L. L. Cummings Lawrence Erlbaum level of analysis Management Journal marketing measures meta-analysis modern racism motivation negative affect organizational behavior organizational behavior Vol Organizational citizenship behavior organizational commitment organizational literature organizational sciences organizational scientists organizations perceptions Personality and Social persuasion Petty predict prejudice processes Psychological Bulletin relationship responses role Schneider self-perception theory Shoney's stereotypes task performance theory tion turnover values variable workers York Zanna