Diagnostic Expertise in Organizational Environments

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Assoc Prof Mark W Wiggins, Thomas Loveday
Ashgate Publishing, Ltd., May 28, 2015 - Science - 198 pages
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Diagnostic Expertise in Organizational Environments is designed to provide a state-of-the art foundation for a new paradigm in expertise research. The focus on diagnostic expertise highlights its important role in precipitating effective and efficient performance in the context of a range of operational contexts, including aviation, rail, forensic investigation, firefighting and medicine. The book is deliberately oriented towards the application of the principles within professions, and it reflects the combination of underlying theory and practice on which the manuscript is founded.
 

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Contents

Cues in Diagnostic Reasoning
1
Situational Awareness and Diagnosis
13
Communication and Diagnostic Cues
27
Vigilance Diagnosis and its Impact on Operator Performance
37
3
44
conclusion
46
6
61
Diagnosis and Instructional Systems Design
69
10
99
Diagnostic Support Systems
113
Diagnosis and Culture in Safety Critical Environments
123
13
137
situation assessment and information completeness
144
14
149
17
169
31
180

8
81
Diagnostic Cues in Major Crime Investigation
91
cueBased Decision support systems for Forensic investigators
97

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About the author (2015)

Mark Wiggins is Professor of Organisational Psychology and Deputy Director of the Centre for Elite Performance, Expertise and Training at Macquarie University, Sydney, Australia. He graduated with a PhD in Psychology in 2001 from the University of Otago and his research interests lie in understanding, assessing, and improving operators’ capacity to interpret and respond to changes in complex systems. He has published in both academic and industry journals, and has acted as an advisor to the United States Federal Aviation Administration, the Australian Civil Aviation Safety Authority, the Australian Transport Safety Bureau, TransGrid, Powerlink, and Parsons Brinckerhoff. Thomas Loveday is a Registered Psychologist in New South Wales and a member of the Human Factors and Ergonomic Society. He is currently employed as a post-doctoral researcher within the Centre for Elite Performance, Expertise and Training (CEPET) at Macquarie University and as a Human Factors Specialist at the Clinical Excellence Commission, NSW Health. Thomas has a number of publications investigating the relationship between expertise, decision-making, and interface cues in high-risk, high reliability industries like power distribution, anaesthesia, and aviation. He was recently one of the recipients of a research grant from the Australian and New Zealand College of Anaesthetists. He has also consulted on interface design evaluations for the banking industry, next-generation air-traffic control systems, and rail-control interfaces.

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