Good to Talk?: Living and Working in a Communication CultureIt's good to talk is one of the great clich[ac]es of our time. The benefits of talk to individuals, families and organizations are proclaimed by pop psychologists, television talk show hosts, and management gurus. The importance of talk is talked about endlessly. Good to Talk? is an attempt to look critically at what lies behind this upsurge of concern about talk in our workplaces, classrooms and private lives, and it places these developments in historical context and relates their forms to the broader economic and social changes associated with globalization. The book also poses questions about the social and political implications of talking about talking. Is `communication' the key to solving the |
Contents
knowledge authority and standards | 24 |
communication and culture change at work | 53 |
inside the call centre | 91 |
Schooling spoken discourse | 125 |
Communication and the pursuit of happiness | 149 |
Epilogue | 178 |
| 201 | |
Other editions - View all
Common terms and phrases
advice Anthony Giddens approach argue asked assertiveness behaviour better body language boys call centre caller Carbaugh Chapter communication skills communication training concerned context conversation conversation analysis Daniel Goleman directory assistance discussion Don Kulick educational effective emotional employees empowerment enterprise culture example experience expression feelings George Ritzer idea important individual instance institutional interpersonal interviewed issue John Stephenson Katriel kind knowledge labour language-use linguistic listening McDonald's means munication Nineteen Eighty-four norms Ofsted operators organization paralinguistic particular performance politeness popular psychology practice problems produced professional programme question relationships relevant response rhetoric routines s/he Safeway script sequence smile social someone speaking specific speech spoken discourse spoken interaction spoken language staff standard style suggests talk TalkWorks teaching telephone texts therapeutic therapist therapy things tion traditional training materials transactional analysis woman women words workers workplace