The Truth About Burnout: How Organizations Cause Personal Stress and What to Do About ItToday's workforce is experiencing job burnout in epidemic proportions. Workers at all levels, both white- and blue-collar, feel stressed out, insecure, misunderstood, undervalued, and alienated at their workplace. This original and important book debunks the common myth that when workers suffer job burnout they are solely responsible for their fatigue, anger, and don't give a damn attitude. The book clearly shows where the accountability often belongs. . . .squarely on the shoulders of the organization. |
Contents
The Current Crisis | 1 |
How You Experience Burnout | 23 |
What Causes Burnout? | 38 |
Why Do Anything About Burnout? | 61 |
Crisis Intervention to Stop Burnout | 79 |
Preventing Burnout and Building Engagement | 102 |
Promoting Human Values | 128 |
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Common terms and phrases
Acadia University agement approach areas of organizational assessment build engagement central management Chapter Christina Maslach clients colleagues commitment concerns contribution costs critical current crisis customer service cynicism demands develop downsizing effective emotional employees energy example exhaustion fairness feel focus groups front-line ganization goals Goals Management hospital human identify impact increased individual initiatives intervention involvement issues Kaiser Permanente lack larger organization Leiter less long-term potential major Michael Leiter micromanagement mission nomic nurse managers nurses orga organization's organizational culture organizational values Outcome overload patient Performance Appraisal perspective policies portunities pressures prevent burnout problem productivity programs psychologists reduced relationship responsibility result rewards Rutgers University salaries sense of community six areas six mismatches solutions staff members Staff Survey strain strategies stress task force teachers teaching things tion tional TRUTH ABOUT BURNOUT values clarification process Wolfville workers workload workplace