The Managed Heart: Commercialization of Human FeelingIn private life we try to induce or suppress love, envy, and anger through deep acting or "emotional work," just as we manage our outer expressions through surface acting. But what happens when this system of adjusting emotions is adapted to commercial purposes? Hochschild examines the cost of this kind of "emotional labor." She vividly describes from a humanist and feminist perspective the process of estrangement from personal feelings and its role as an "occupational hazard" for one-third of America's workforce. |
Contents
Part TwoPublic Life | 87 |
Appendixes | 209 |
Notes | 253 |
Bibliography to the Twentieth Anniversary Edition | 277 |
Bibliography | 287 |
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Common terms and phrases
actor affect American anger angry anxiety asked become behavior bill collector child culture Darwin debtor deep acting Delta Airlines deskilled display emotion management emotional labor Erving Goffman estranged example exchange expect experience expression feeling rules female flight attendants focus Freud friends Gail Sheehy gender girl Goffman idea illusion individual inner interactional Journal less living male flight manage emotion manage feeling Managed Heart marriage ment Method acting middle-class mother Neil Smelser Noble Savage occupations offer organismic parents passengers percent person Press professional Psychoanalysis psychological R. D. Laing Recurrent Training relation Rochelle Sharpe role sense sexual signal function sincere situation smile social social class Sociology sometimes speed-up spontaneous stage Stanislavski status surface acting talk theorists things tion tional trainers transmutation woman women workers Wright Mills York