Service Orientation: Winning Strategies and Best Practices

Front Cover
Cambridge University Press, Apr 13, 2006 - Technology & Engineering
Companies face major challenges as they seek to flourish in competitive global markets, fuelled by developments in technology, from the Internet to grid computing and Web services. In this environment, service orientation - aligning business processes to the changing demands of customers - is emerging as a highly effective approach to increasing efficiency. In this book, Paul Allen provides an accessible guide to service orientation, showing how it works and highlighting the benefits it can deliver. The book provides an integrated approach: after covering the basics of service orientation, he discusses key issues such as business agility, designing quality-of-service infrastructure, implementing service-level agreements, and cultural factors. He provides roadmaps, definitions, templates, techniques, process patterns and checklists to help you realize service orientation. These resources are reinforced with detailed case studies, from the transport and banking sectors. Packed with valuable insights, the book will be essential reading for CIOs, IT architects and senior developers. IT facing business executives will also benefit from understanding how software services can enable their business strategies. Paul Allen is a principal business-IT strategist at CA and is widely recognized for his innovative work in component-based development (CBD), business-IT alignment and service-oriented architecture. With over thirty years experience of large-scale business systems, he is an established author whose previous book was the critically acclaimed Realizing e-Business with Components. Sam Higgins is now with Forrester Research Inc.; formerly he managed the Innovation and Planning Unit of Queensland Transport's Information Services Branch. Paul McRae is the application architect in the Innovation and Planning Unit of Queensland Transport's Information Services Branch. Hermann Schlamann is a senior architect in the architecture group of Credit Suisse.
 

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Contents

1
3
12 Some definitions
9
15 Where to next?
21
2 Execution management
22
Figure 22 Metro maps of Prague
33
23 The need for SOM
37
24
41
3 Business process management
42
9 Service design
157
92
159
Figure 91 The SOA in an overall roadmap context
160
95
184
10 QoS infrastructure design
185
102 Capacity
191
105 Infrastructure service buses
206
11 The big picture
213

32
44
33 Elements of BPM
48
34
52
35
56
4 Serviceoriented process redesign
59
42 Process redesign patterns
65
43 Identifying services
70
5 Gleaning business value
83
55
102
6 Achieving business agility
103
63 Business domains
110
66
121
7 Serviceoriented architecture themes
125
Figure 71 The SOA in a roadmap context
127
74
136
8 Serviceoriented architecture policy
137
Figure 81 SOA policy in a roadmap context
138
87 Where to next?
156
113 Servicelevel management
218
12 Servicelevel agreements
228
13 Cultural factors
245
132 The roles of service orientation
246
134 Ownership and finance
257
135 Market pragmatics
259
136 Where to next?
265
a case study in service orientation
269
144 Serviceoriented architecture
287
146 Cultural factors
297
147 Where to next? A serviceoriented future
299
a case study in service orientation
301
First steps
305
153 Consolidation
310
154 Delivering business value
315
Serviceoriented management
318
157 Summary
324

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About the author (2006)

Paul Allen is a principal business-IT strategist at CA and is widely recognized for his innovative work in component-based development (CBD), business-IT alignment and service-oriented architecture. With over thirty years experience of large-scale business systems, he is an established author whose previous book was the critically acclaimed Realizing e-Business with Components.

Sam Higgins is now with Forrester Research Inc.; formerly he managed the Innovation and Planning Unit of Queensland Transport's Information Services Branch.

Paul McRae is the application architect in the Innovation and Planning Unit of Queensland Transport's Information Services Branch.

Hermann Schlamann is a senior architect in the architecture group of Credit Suisse.

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