The Handbook of Human Services Management

Front Cover
SAGE, 2009 - Political Science - 519 pages
Focusing on an effectiveness-driven approach to management in the human services, Rino J. Patti's The Handbook of Human Services Management, Second Edition explores the latest information on practice innovations, theoretical perspectives, and empirical research to provide an essential perspective on what managers do to create and sustain organizations that deliver high quality, effective services to consumers. Offering the most comprehensive coverage of human services management available today, this second edition includes 24 chapters authored by distinguished practitioners and scholars in human services management: 10 that are entirely new and 14 that have been extensively revised. The Handbook is accompanied by an Instructor's Manual.

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Purposes Practice and Prospects in the 21st Century
Chapter 2 General Themes in the Evolution of Human Services Administration
Chapter 3 Human Services Administration and Organizational Theory
Chapter 4 The Structure and Financing of Human Services Organizations
Chapter 5 What Human Services Managers Do and Why They Do It
Part 2 Managing for Performance
Chapter 6 Organizational Climate and Culture and Performance in the Human Services
Chapter 7 Leadership and Performance in Human Services Organizations
Chapter 15 Managing the Planning Process
Chapter 16 Program Planning and Management
Chapter 17 Confronting Fundraising Challenges
Developing and Managing a Vital Resource
Chapter 19 Managing Financial Resources
Part 5 Leadership in the Agency Environment
Understanding External and Natural Environments
Chapter 21 Building Community Partnerships and Networks

The Critical Role of Information
Chapter 9 Developing Information Technology Applications for PerformanceOriented Management in a Global Environment
Part 3 Developing and Empowering Staff and Volunteers
Chapter 10 Motivating Work Performance in Human Services Organizations
Chapter 11 Social Psychological Perspectives of Workforce Diversity and Inclusion in National and Global Contexts
Administrative Issues
Chapter 13 Supervision Development and Training for Staff and Volunteers
Chapter 14 Managing for Diversity and Empowerment in Human Services Agencies
Part 4 Developing and Managing Programs and Resources
Chapter 22 Policy Advocacy and Lobbying in Human Services Organizations
Practice Trends and Management Education
Chapter 23 Practitioners Views on the Future of Human Service Management
Identifying and Overcoming Current Barriers in Social Work Management Education
About the Editor
About the Contributors

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