Succession Planning for a Vital Workforce in the Information AgeSurveys indicate close to 22% of utility personnel will retire in the next 10 years, resulting in the loss of a great deal of tacit (undocumented) knowledge. This report reviews the associated problems and provides proactive solutions to "rightsize" without the negative effects. Topics discussed include: implementation of a workforce planning model and Knowledge Capture; how to upgrade and expand training programs to facilitate the workforce transition; how to become "employers of choice," and ideas for succession planning. Includes CD-ROM with sample planning forms, skill surveys, knowledge management toolkit and other working documents. |
Contents
INTRODUCTION | 1 |
DEMOGRAPHIC ANALYSIS | 5 |
SUMMARY UTILITY SURVEY RESULTS | 11 |
WORKFORCE PLANNING | 15 |
GETTING STARTED | 47 |
REFERENCES | 49 |
ABBREVIATIONS | 57 |
UTILITY SURVEY | 61 |
PHOENIX WATER SERVICE DEPARTMENT OM TECHNICIAN SKILL SET DEVELOPMENT AND INVENTORY | 101 |
WATER WASTEWATER OPERATOR DACUM | 117 |
KNOWLEDGE MANAGEMENT TOOLKIT | 133 |
FREDERICK COUNTY SANITATION AUTHORITY KNOWLEDGE CAPTURE PILOT STUDY | 153 |
EARLY WORKFORCE PLAN | 185 |
LOUISVILLE WATER COMPANY WORKFORCE PLANNING PILOT | 197 |
Common terms and phrases
Academy of Public analysis Answer Given Appendix assessment attrition rate average age Awwa Research Foundation AwwaRF Baby Boomers brain drain Business Certification City Communities of Practice complete County Sanitation Authority critical DACUM process defined benefit diversity Documentation effort employees Employer of Choice environmental scan FCSA Figure FMEA Frederick County Sanitation hire Hispanic Howard County human resources HVAC Identify industry knowledge capture Knowledge Management knowledge map knowledge transfer labor force Leadership Limit Succession Planning Louisville Water Company Median Minimum National Academy NCCER Number of Utilities O&M Tech organization percentage Performance Physical Equipment Problems plant operator position Public Administration pumps Response SCADA SCBA sector sewer skill blocks sludge strategic plan SWOT analysis tacit knowledge treatment plant turnover utility workers Wastewater Treatment wastewater utilities water and wastewater water quality water utility West South Central workforce planning model workshop WSSC