Management and Information Systems in Human Services: Implications for the Distribution of Authority and Decision Making
Aimed at human services managers and students of administration, this highly challenging book demonstrates how computer use and information systems can alter the bases of power and decision-making authority as they currently exist in an organization. Author Richard Caputo explores the changes in the availability, nature, and use of information that have had important implications not only for administrators but for direct service professionals as well. Management and Information Systems in Human Services examines the kinds of organizational problems likely to result from the implementation of automated information systems and identifies effective solutions. It will further challenge your thinking by elaborating the operational premises that the distribution of the “decision load” reflects the organizational structure of an agency and that the introduction of an information system in any organization challenges the legitimacy upon which that structure rests. This important textbook is an ideal core or supplementary text for students in the human services, including education, social welfare, public administration, and public policy programs.
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accountability action activities Administration agency Alvin Toffler analysis applications approach areas aspects authority basic become behavior Books bureaucratic centralized Chapter Chicago clients Community complex concept data processing decision load decision-making defined direct distribution effectiveness efficiency Evaluation example extent Figure Finally formal functional goals groups Herbert Simon hierarchy human service organizations Ibid impact important increased industrial influence information systems integration involve knowledge legitimacy legitimate less limited managerial means measurement ment methods nature needs noted objectives operations organizational organizational structure participation particularly planning political position practice practitioners Press principles problems procedures professional Public rational relations relationship requires Research responsibility Review role rules Science skills Social society sources specific staff structure technical theory tion tional traditional types units University Press values Weber Welfare workers York