American Society for Training and Development, 2006 - Business & Economics - 158 pages
Failure to embrace change and adapt to its demands produces surprising business casualties. For example, how could manufacturers of film-based cameras fail to anticipate the impact of digital photography? Change Basics offers a complete how-to guide for organizations and individuals seeking to understand, manage, and lead change. Included is a powerful four-phase model to help change agents understand and respond to the emotional journey during a change initiative. The authors offer dozens of practical tips, tools, and strategies to aid successful change implementation including: Using appreciative inquiry methodology; Understanding effective communication; Building employee resilience.
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Understanding and Managing the Emotional Response to Change 59
Understanding and Dealing With Resistance to Change 81
Developing Employee Resilience 101
Developing Your Change Plan 123
achieve American Psychological Association Anger anxiety appreciative inquiry assessment Basic Rule behaviors challenges change efforts change implementation plan change leaders change plan change process change readiness change resistance change vision Comfort and Control commitment components creating a felt curve define developing Edgar Schein effective emotional intelligence emotional journey employees external face failure fears feel felt need fight-or-flight response focus forces driving change forces for change future goals ideas identify integrate introducing a change involves issues JEFFREY RUSSELL journey through change Kepner-Tregoe Leader actions leaders can take leadership leading change model learning managing mindset move need for change organization organization's culture organizational change outcomes past change initiatives path of change people's perceived losses performance perspective phase positive proactive problem pushback reinforcing response role sigmoid curve Six Sigma stability stakeholders status quo step strengthen successful change Table tion understanding Viktor Frankl vision and strategy