Using Conflict in OrganizationsCarsten K W De Dreu, Evert Van de Vliert SAGE Publications, 1997年11月24日 - 240 頁 Challenging the common belief that conflict in groups and organizations should be prevented or resolved to maintain or enhance performance, Using Conflict in Organizations offers an alternative perspective by presenting the increasing knowledge on how conflict can enhance individual achievement, the quality of group decision-making and productivity in organizations. Part One provides a general framework which links conflict management to performance and shows how this relationship can be understood. The second and third parts develop and illustrate this framework in a series of thematic chapters. Part Two focuses on performance following intragroup conflict, covering topical areas such as dissent, groupthink a |
內容
CONFLICT MANAGEMENT AND PERFORMANCE | 2 |
Its Value for Productivity | 23 |
The Effectiveness of Mixing Problem Solving and Forcing | 38 |
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常見字詞
acceptance actions addition affective conflict analysis approach avoid bargaining behaviour benefits Chapter cognitive conflict collective communication competition condition conflict management confrontation consequences constructive consultant contribute cooperation culture deal decision designed dilemma discussion diversity Dreu effects enhance escalation evidence example expectations experience findings forcing function goals group members groupthink ideas identity impact important increase individual influence integration interaction interdependence interests intergroup International intervention involved issues Journal less means motivation mutual negative negotiation occur organizational organizations outcomes participants parties performance Personality perspective positive potential present Press problem solving procedures productive promote reduce relationship resolution Review role situations social identity Social Psychology solution stimulation strategies structure subjects suggests task teachers thinking third party tion Tjosvold Turner understanding University values Vliert York