Managing Change and Innovation in Public Service OrganizationsThe context and environment of public services is becoming increasingly complex and the management of change and innovation is now a core task for the successful public manager. This text aims to provide its readers with the skills necessary to understand, manage and sustain change and innovation in public service organizations. Key features include:
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Contents
The volatile environment of public service organizations | 11 |
Assessing the need for change and innovation | 35 |
The processes of change in public services and public service | 49 |
Organizational culture and managing change in public service | 74 |
Implementing change in public service organizations | 89 |
MANAGING INNOVATION IN PUBLIC SERVICE | 113 |
Developing and supporting innovators in public service | 169 |
Other editions - View all
Managing Change and Innovation in Public Service Organizations Kerry Brown,Stephen P. Osborne Limited preview - 2012 |
Managing Change and Innovation in Public Service Organizations Stephen P. Osborne,Kerry Brown Limited preview - 2005 |
Managing Change and Innovation in Public Service Organizations Stephen P. Osborne,Kerry Brown No preview available - 2005 |
Common terms and phrases
achieve argued behaviour Borins Burns and Stalker change agenda change and innovation change efforts change initiatives change management change process change programme change strategies chapter complex conceptual context continuous change cultural change elements emergent change employees environment example external factors focus global identified impact important individual innovation in PSOs innovation in public innovation process innovative capacity institutional internal involved issues ization Journal leadership learning organization London Main Roads management of innovation managerial managing change organizational change organizational culture organizational development organizational learning organizational members Osborne outcomes paradigm Patrickson perspective PEST Analysis planned change political process of innovation Public Administration Public Management public sector public service change public service organizations punctuated equilibrium rational reform relation relationships role senior management social staff Stage stakeholders structure sustainability SWOT Analysis theory tion typology understanding users