Frameworks for IT Management

Note: This book is available in several languages: Chinese, German, English. For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material. An independent and vendor neutral guide to the wide range of management frameworks which are now available, and of particular relevance to IT service managers. Written by well known experts in each field, this new publication focuses on explaining the potential value and characteristics of each of these instruments in a clear and structured manner.