Preventing violence within organisations : a practical handbook

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Machine generated contents note: Background and Introduction 1

Definition and Characteristics of Internal Violent Incidents 2

What the Law Requires 2

Management Style 4

Typical Internal Violent (or Bullying) Behaviour 6

The Direction of Violent Behaviour 7

Vertical (Supervisor/Employee) 8

Vertical (Employee/ Supervisor) 9

Horizontal (Employee/Employee) 9

Employee/Apprentice 10

Consequences of Internal Violence 10

Management Action Required 11

The Risk Identification, Risk Assessment and Risk Control

Process 13

Risk Identification 13

Warning Signs of Existing Bullying Behaviour 15

Warning Signs of Escalating Internal Violence 16

Risk Assessment 17

Incident Investigation Schedule 18

Risk Control 19

The OHS Committee Role in Violence Prevention 20

Security Plan Role in Violence Prevention 20

Training for Violence Prevention 21

Pre-employment Tools 21

Post-incident Support 22

Establishment of Grievance/Mediation Procedures 22

Guidelines for Mediation Meeting with Alleged Violence Perpetrator

Disciplinary Action: Transfers/ Suspension/Termination of Employment

Possible Disciplinary/Discharge Procedures to Reduce Risk of Violence 25

Evaluation 26

Conclusion 27

References and Additional Resource Material 29

Appendices: Possible Prevention Policy and Strategy Documents and Checklists 33

Appendix 1: Possible Mission Statement on Internal Violence 33

Appendix 2: Possible Interal Violence Prevention Policy 34

Appendix 3: Possible Legal Vulnerability Checklist 35

Appendix 4: Possible CEO Statement of Commitment to Zero-tolerance of Violence 36

Appendix 5: Possible Communication Strategy for Internal Violence Prevention 37

Appendix 6: Possible Occupational Violence Audit/ Risk Assessment Form 38

Appendix 7: Possible Checklist: Warning Signs of Impending Internal Violence 39

Appendix 8: Possible Internal Violent Incident Report Form 40

Appendix 9: Possible Record/File Kept by Recipient of Internal Violence 41

Appendix 10: Possible Anonymous Internal Violence Survey of Staff 42

Appendix 11: Possible Internal Violence Security Measures Checklist 43

Appendix 12: Possible Security Plan Audit Form 44

Appendix 13: Possible Internal Violence Prevention Training Course Components 45

Appendix 14: Resource Needs for an Internal Violence Prevention Training Program 46

Appendix 15: Possible Internal Violence Prevention Policy and Strategy Evaluation Checklist 47