CULTURE AUDIT IN FINANCIAL MARKETS : reporting on behaviour in conduct-regulated businesses

Chapter - 01: A culture quest for ‘better behaviour;Chapter - 02: ‘How regulators’ ‘behavioural approach’ went global – with culture its latest focus;Chapter - 03: ‘The house is on fire - How regulators own research has pointed to ‘culture reset’;Chapter - 04: What’s the big idea? (1) - How conduct regulators use behavioural science;Chapter - Interlude One: From poacher to gamekeeper to poacher… to scientist - A supervisor’s tale;Chapter - 05: What’s the big idea? (2) - Regulators’ challenge to firms - framing ‘purposeful culture’;Chapter - 06: A ‘behaviour-at-risk’ agenda emerges - Questioning purpose, lost trust and cultural coercion;Chapter - 07: The new mindset and language of culture - Assessing financial and non-financial conduct;Chapter - 08: Audit basics - How the practice of culture audit differs from conventional auditing;Chapter - 09: The new management reporting information (MI) for culture Part 1 - Getting past the old MI;Chapter - 10: The new reporting Part 2 - Developing the framework - from culture models to better questions and indicators;Chapter - Interlude Two: Case example - Culture rating in a retail bank;Chapter - 11: Interventions and enforcements - How regulators have responded to a ‘culture crisis’;Chapter - 12: Intelligence gathering versus surveillance - Tried and failed methods; putting the latest research tools to work;Chapter - Interlude Three: A sector-wide group seeks culture ‘tells’ - (Observing indications of good and poor conduct);Chapter - 13: Putting respected research tools to work, example 1 - Tools for cultural transformation - Barrett Analytics;Chapter - 14: Putting respected research tools to work, example 2 - Using the CultureScope ‘combined analytic’ to deliver measurably better culture;Chapter - 15: What regulators really want - Wrap-up and look ahead;Chapter - 16: Glossary;Chapter - 17: Recommended reading;